Multidisciplinary naturopathic clinic serving your healthcare needs

Dear patients,

OUR CLINIC IS RE-OPENING WEDNESDAY MAY 27, 2020

We are excited to announce that we will re-open our clinic on Wednesday, May 27, 2020 and will be operating under our regular clinic hours. Our focus is to keep you and our team safe and healthy. In order to do this, we have made a number of very important changes to our usual way of doing business. Until the pandemic is over the following will be our “new normal”:

  1. A verbal and written COVID-19 pre-screening questionnaire is required as a part of your in-person appointment booking and at the tume of every in-person treatment. Phone screening will be conducted 24 hours prior to your appointment. The written pre-screening questionnaire will be filled out every time you are at your appointment. Please note that the pre-screening questionnaire is not required for telemedicine or virtual appointments.

  2. We will also ask you to fill out a credit card authorization form to put on file for payment. Your credit card information will be saved in our secured Electronic Medical Record (EMR) software. Invoice and receipt will be sent by email after the treatment. If you prefer to pay in-person and providing time is allowed, we can take your payment after your appointment.

  3. We will continue to provide direct billing to your insurers. NO CASH PAYMENT will be accepted during these times.

  4. A COVID-19 consent form for treatment is also required before your treatment.

  5. Please wear a face mask before coming into the clinic. If you don’t have a face mask, we can provide you one at $1 per mask. Our team will be wearing surgical masks and depending on the treatment you are receiving might also be wearing face shields.

  6. Please come alone and bring minimum personal belongings.

  7. Please arrive as close to your appointment time as possible. Call the clinic at 604-620-8353 to notify us when you have arrived on the 6th floor, as the door will be locked.

  8. Forehead temperature will be checked before you enter the clinic. If you have a temperature of 37.5°C or higher, you will be asked to reschedule your appointment.

  9. Patients who arrive more than 10 minutes late for their schedule time or those who do not show for their appointment will have to reschedule and be charged for the full appointment. Alternatively, if time allows, we might be able to provide you with a shorter treatment and you will be charged for the full price of the treatment.

  10. There will be no back to back appointments scheduled anymore. We will schedule the appointments 15-minute apart during which time the room will be sanitized. Please be conscious of your time spent in the room once your appointment is complete to allow us enough time to sanitize the room properly for the next patient.

  11. We will require you to sanitize your hands during your check-in and before treatment. We will have ample supply of hand sanitizer available at the clinic.

  12. During this time, we are suspending all gowns, beverage service, and hair ties. We will provide disposable gown for women to change into during the electro massage treatment. For our male patients of the electro massage treatment, please bring a pair of clean shorts to wear if you need lower body treatment during your session.

  13. Please advise the clinic if you feel sick or exhibit any COVID-19 symptoms prior to your treatment. If you have a cough, chills, fever, or symptoms of COVID-19 such as shortness of breath, sore throat and pain swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite, please do not come to the clinic and contact your medical doctor or call 811.

  14. We understand a lot of our patients are experiencing hardship due to the COVID-19 pandemic. The clinic has decided to absorb the increased cost to keep our clinic environment safe for the time being. We will re-evaluate the situation in the weeks comingand might have to raise our prices to help partially offset the cost. Before we increase our fee or include a COVID-19 surcharge fee,we will communicate with you if that is the case.

We understand this new normal might seem overwhelming, please know that we are doing all these measures to provide you a safe and healing environment.

Our regular clinic hours are Tuesday to Friday from 10 am to 6 pm and Saturday from 10 am to 4 pm. To book an appointment, please scroll to the online booking button at the bottom of the page, email us at pacificcoastnd@gmail.com or call us at 604-620-8353.

We look forward to seeing you soon.

To your best health,

Dr. Wendy


    Multidisciplinary naturopathic clinic serving your healthcare needs

  • Naturopathic Medicine
  • Environmental Medicine
  • Aesthetic Medicine
  • Homeopathic Medicine
  • Botanical (Herbal) Medicine
  • Bioidentical Hormone Treatment
  • Intravenous (IV) Nutritional Therapy
  • Intravenous (IV) Chelation Therapy
  • Acupuncture
  • Chinese Massage Therapy
  • Traditional Chinese Electro Massage Treatment
  • Lifestyle Counselling
  • Nutritional Medicine
  • Specialized Medical Testing

Location:605 - 1200 Burrard Street, Vancouver, BC
Click Here For Directions

Phone: 604-620-8353
Email: pacificcoastnd@gmail.com

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